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❓ Frequently Asked Questions

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Everything you need to know about fighting your traffic ticket with Ticket911. Can't find what you're looking for? Our AI assistant is available 24/7.

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General AI Technology Pricing & Payment Legal Process Jurisdictions
General

General Questions

What is Ticket911?
Ticket911 is the largest AI-powered traffic ticket defense platform in North America. Founded in 2011, we specialize in fighting traffic tickets across three jurisdictions: Quebec, Ontario, and New York. Our team of experienced lawyers — including former prosecutors — combined with proprietary artificial intelligence technology, has resolved over 105,000 cases with a 90% success rate. We handle everything from speeding tickets to DUI charges, and our platform allows you to upload your ticket, get an AI analysis, receive a quote, pay online, and track your case in real time.
How does Ticket911 work?
The process is simple and can be completed entirely online. First, you scan or upload a photo of your ticket. Our AI analyzes it in under 30 seconds, identifying the violation, searching relevant legal databases, and calculating your chances of winning. You then receive a personalized quote by email and SMS. Once you accept and pay securely online, our lawyers review the AI-generated defense, build your case, and represent you in court. You can track everything through your personal client dashboard. In most cases, you never need to appear in court yourself.
What areas do you serve?
We serve three jurisdictions. In Quebec, we cover all of the province including Montreal, Laval, Longueuil, Quebec City, Gatineau, Sherbrooke, and surrounding areas. In Ontario, we serve the entire province including Toronto, Scarborough, Whitby, Mississauga, Ottawa, Hamilton, Kitchener, and more. In New York, we serve all five NYC boroughs: Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. Our AI technology works across all three legal systems simultaneously.
Do I need to appear in court?
In the vast majority of cases, no. Our lawyers appear in court on your behalf so you do not need to take time off work or travel to the courthouse. In Quebec and Ontario, we handle the full court representation. In New York, we handle Traffic Violations Bureau (TVB) hearings and other traffic court appearances. In rare circumstances involving serious charges (such as DUI or criminal driving offenses), your presence may be required, but your lawyer will inform you well in advance and prepare you thoroughly.
AI Technology

AI Technology Questions

What is the AI Ticket Analysis?
Our AI Ticket Analysis is a proprietary artificial intelligence system that reads your traffic ticket (from a photo or scanned document), identifies the exact violation, determines the jurisdiction and applicable law, searches through seven legal databases (including CanLII, SOQUIJ, CourtListener, NYSCEF, and others), identifies relevant court precedents, and calculates your probability of successfully contesting the ticket — all in under 30 seconds. The AI reads tickets in French, English, and Spanish. It serves as the first step in building your defense, and its findings are then reviewed and refined by our human lawyers.
How accurate is the AI?
Our AI system has a 94% accuracy rate, which exceeds the performance of human lawyers in contract review tasks according to the LawGeex study. The AI is continuously trained on new court decisions, legal amendments, and case outcomes from our own 105,000+ case database. However, it is important to understand that the AI is a tool, not a replacement for legal judgment. Every AI analysis is reviewed by a licensed lawyer before any defense strategy is finalized. The combination of AI speed and human expertise is what delivers our 90% success rate.
Is my data safe with the AI?
Absolutely. We take data privacy extremely seriously. Our AI operates under a zero-retention policy, meaning your ticket data and personal information are not stored after the analysis is complete. All data transmission is protected by 256-bit SSL encryption, and our systems are PCI-DSS compliant. We do not share, sell, or use your data for any purpose other than analyzing your specific ticket. All information shared with our firm is also protected by solicitor-client privilege.
Can AI replace a real lawyer?
No, and it is not designed to. Our AI is a powerful analytical tool that accelerates the research and analysis phase of building your defense. It can search databases, identify patterns, and find precedents far faster than any human. But the strategic decisions — how to present your case, what arguments to make in court, how to cross-examine witnesses, and when to negotiate — require human judgment, courtroom experience, and legal expertise. That is why every case at Ticket911 is ultimately handled by a licensed lawyer. The AI makes our lawyers more effective, not less necessary.
Pricing & Payment

Pricing & Payment Questions

How much does it cost?
Our pricing is fixed and transparent — no hourly billing, no surprises. In Quebec, packages start at $199 for 0-3 demerit point tickets and go up to $699+ for serious offenses like DUI. In Ontario, packages start at $299 for minor offenses. In New York, NYC tickets start at $579. Every package includes AI ticket analysis, full legal representation, and court appearance by our lawyers. You can see all pricing details on our Pricing page.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express credit cards, Interac e-Transfer (for Canadian clients), bank transfer / ACH (for US clients), and we also offer payment plans where you can split the cost into 2-3 installments. All payments are processed through secure, PCI-DSS compliant systems with 256-bit SSL encryption. We accept both Canadian dollars (CAD) and US dollars (USD), with taxes calculated automatically based on your jurisdiction (TPS/TVQ for Quebec, HST for Ontario, NY Sales Tax for New York).
Is there a money-back guarantee?
Yes. If we cannot improve the outcome of your ticket — meaning you end up with the same or worse result than if you had simply paid the original fine — you get your money back, minus a $100 administrative fee. This guarantee reflects our confidence in our team and our technology. Note that "improving the outcome" can mean a full dismissal, a reduction in fines, a reduction in demerit points, or an elimination of the conviction from your record. The specific terms of the guarantee are outlined in our service agreement.
Are there any hidden fees?
No. The price you see on your quote is the price you pay. There are no hidden fees, no hourly add-ons, no surprise charges for court appearances, and no extra costs for AI analysis. Applicable taxes (TPS/TVQ, HST, or NY Sales Tax) are calculated and shown before you confirm payment. If your case requires an appeal or additional proceedings beyond the original scope, we will discuss this with you and provide a separate quote before proceeding.
Can I pay in installments?
Yes, we offer payment plans for most packages. You can split your payment into 2 or 3 installments, depending on the total amount. The first installment is due at the time of signing, and remaining payments are scheduled at agreed-upon intervals. There is no interest or additional fee for using a payment plan. Contact our team at 1 (844) 440-9111 or through the online chat to set up a payment plan for your case.
Jurisdictions

Jurisdiction Questions

Do you handle Ontario tickets?
Yes. Our Ontario operations are overseen by Jessica Arasimowicz, a member of the Law Society of Ontario since 2015 with a Master of Laws degree. We handle all Highway Traffic Act offenses in Ontario, including speeding, careless driving, stunt driving / racing (50+ over), cellphone use, red light violations, failure to yield, improper lane changes, and more. We also handle Provincial Offences Act proceedings. Our Whitby office at 701 Rossland Road East, Suite 206, serves clients from across the province. Visit our Ontario page for more details.
Do you handle New York tickets?
Yes. We serve all five boroughs of New York City — Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. We handle Traffic Violations Bureau (TVB) hearings, Department of Motor Vehicles (DMV) proceedings, and all Vehicle & Traffic Law violations. This includes speeding, running red lights, cellphone use, failure to signal, following too closely, reckless driving, and more. Our services are available in English and Spanish. Visit our New York page for complete information.
I got a ticket in another province, can you help?
Currently, our licensed lawyers practice in Quebec, Ontario, and New York. If you received a ticket in another Canadian province (such as British Columbia, Alberta, or New Brunswick), we may not be able to represent you directly in court. However, we can still provide useful guidance: our AI can analyze your ticket to help you understand the charges and your options, and we can refer you to a trusted partner lawyer in your province. If you are a Quebec or Ontario driver who received a ticket in the other province, we can definitely help, as convictions often transfer between provinces and affect your home-province demerit points and insurance. Contact us at 1 (844) 440-9111 to discuss your specific situation.

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